Privacy policy

1. What we collect

We collect only what the service needs to work.

• Account details: phone number, name and — optionally — city and profile photo.
• Animal details: species, name, age, weight, health conditions and photos. You enter these yourself.
• Orders and bookings: what you ordered, which provider you booked, when and for how much.
• Messages: correspondence with providers, sellers and support, and your questions to the AI assistant.
• Technical data: device model, app version, language, approximate location (if you allow it) and anonymised usage statistics.

We do not collect card details: payments go through payment providers and your card data stays with them.

2. Why we use it

• So you can sign in and use the app.
• To match nearby providers and products suited to your animal.
• To place orders and bookings, and to remind you about them.
• So the AI assistant can answer using the species, age and health from the profile.
• To answer support requests and resolve disputes.
• To find bugs and improve the app, using anonymised statistics.

We do not sell your data and do not pass it to advertising networks for targeting.

3. Who we share it with

Only what is needed to fulfil your order or booking:

• The provider or seller — your name, a contact, and the animal details relevant to the service.
• Payment providers — the data needed to take the payment.
• Delivery services — the recipient's address and contact.
• Public authorities — where the law requires it and the request is properly made.

Providers and sellers only see the data a specific order requires, and must use it solely to fulfil that order.

4. Storage and security

Data is held on secured servers and reachable only by staff who need it for their work. Traffic between the app and the server is encrypted.

We keep data while your account exists, and for as long as the law requires transaction records to be retained. After you delete your account the data is deleted or anonymised, except where we are legally obliged to keep it.

5. Your rights

• View and change your data in your profile.
• Request a copy of the data we hold about you.
• Delete your account together with your animal profiles.
• Withdraw location and notification permissions in your device settings.
• Unsubscribe from mailings — every email carries the link.

To exercise any of these, write to office@zoovax.uz from the number or address linked to your account. We reply within 30 days.

6. Children

The service is not intended for independent use by children under 14. If you believe a child has registered without a parent's consent, tell us and we will remove the account.

7. Cookies and analytics

The website uses cookies necessary for it to function, plus anonymised traffic analytics. You can block cookies in your browser settings — the site's core features will keep working.

8. Changes to this policy

If this policy changes we will publish the new version on this page and update the date at the top. We will give advance notice in the app of any significant change.

9. Contact us

For any question about personal data: office@zoovax.uz, +998 71 000 00 00, Yunusabad district, Tashkent.